When I try a scan: "The printer is not connected to the computer" message comes up. Results from the HP Print and Scan Doctor says everything is in order. I think there must be something wrong with me!! I could find everything on Windows7 but Windows10 is nuts. I have done everything except uninstall the HP Print driver. Will a new printer actually solve this? I have only had this model a few months. Like so many others, I am going round in circles here! I am no computer whiz but I can usually find my way around problems. I have also checked online, the compatibility of my printer to Windows 10. I have just installed HP Printer Install Wizard. This has also confirmed that everything is functioning correctly and the driver is correct.The Test Print worked. I can see the thumbnail image preview on my printer when attempting to scan to computer via the printer but I am told the same thing that there is no connection to computer. My computer is telling me that my printer/scanner is connected and functioning. I have tried to resolve this by following instructions to change USB ports, unplug computer and restart, unplug USB and reinsert. When I open Fax and Scan, the scan will not work and I get a message telling me my printer is not connected to my computer. Seems to me it is about time Windows took a serious look at the problem and fixed the bug themselves! I have an HP Photosmart 5520 printer/scanner. The printer is working. :smileyfrustrated:Having read many posts on this forum, about similar issues, I am still none the wiser as to how to fix the problem of my scanner failing, as soon as I upgraded to Windows 10. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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